Privacy Policy

Parenting Plan Pro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at parentingplanpro.com and use our services.

We understand that the information you provide when creating a parenting plan is highly sensitive and personal. We take the responsibility of handling this information seriously.

For purposes of the UK General Data Protection Regulation (“UK GDPR”) and the EU General Data Protection Regulation (“EU GDPR”), Midnight Cortex, LLC, trading as Parenting Plan Pro, is the data controller responsible for your personal data. Our contact details, including our postal address, are set out in Section 13.

This Privacy Policy is incorporated by reference into our Terms of Use and Legal Disclaimer and our Website Terms of Service. Capitalized terms used but not defined here have the meanings given in those documents.

1. Information We Collect

1.1 Information You Provide

• Account Information: Your full name and email address, provided during registration.
• Parenting Plan Data: All information you enter into the parenting plan builder, which may include names, addresses, dates of birth, custody arrangements and schedules for you, your Co-Parent, and your Children. The builder does not collect financial account information, income details, or health information. The builder's free-text entries are limited to names and addresses, your preferred communication method, an exchange location, a cap on extracurricular expenses, and a life insurance policy amount; see Section 8 for exactly what is collected about your Children. Health information you enter is not protected health information under HIPAA (Parenting Plan Pro is not a health-care provider or business associate); it is protected as described in this Policy.
• Payment Information: Payment transactions are processed by Stripe. We do not store your credit card number, CVV, or full payment details on our servers. We receive transaction confirmation and a payment reference from Stripe.
• Mediation Add-On Information: If you purchase the optional Mediation Add-On, we collect the information needed to schedule and deliver your live session, such as your contact details and scheduling availability. During the session, the mediator engaged by Parenting Plan Pro may take notes relevant to the mediation. Sessions are not recorded. We disable recording, transcription, and automated note-taking or AI summary features in the videoconferencing service we use, and the mediator does not record the session by any other means. Booking is handled through Calendly, our scheduling provider, which receives your name, email address, and appointment details when you book a session. When you accept the consent-to-mediate form, we record your typed name, email address, your selections on the form, the version of the form text, the date and time of acceptance, and the IP address and device details at that time. A Co-Parent who accepts the form through the link we send is asked to confirm their email address with a one-time code, and the same details are recorded for them.

1.2 Information Collected Automatically

• Cookies: Parenting Plan Pro uses essential cookies on parentingplanpro.com to maintain your login session and authentication state. Parenting Plan Pro does not itself use analytics, advertising, or marketing cookies. Third-party services displayed or accessed through the Service may place cookies on their own domains. The Mediation Add-On page contains an embedded Calendly scheduler that may use cookies on calendly.com, including optional analytics or marketing cookies subject to Calendly’s own consent controls. Payment is taken on Stripe’s hosted checkout page, and Stripe uses cookies there for payment processing, security, and fraud prevention. If we introduce non-essential cookies ourselves, we will update this Policy and obtain consent where required by law.
• Log Data: Our hosting provider (Vercel) may collect standard server log data including IP addresses, browser type, referring pages, and timestamps. This data is used for security monitoring and service reliability only.
• Bot Protection: When you use our sign-up, sign-in or password reset forms, Cloudflare Turnstile checks that the request comes from a person rather than an automated program. To do this, Cloudflare processes your IP address and technical information about your browser and connection. This information is used to detect and block automated abuse, not for advertising or to track you across websites.

2. How We Use Your Information

We use your information for the following purposes:

• Providing the Service: To create, store, and generate your parenting plan document.
• Account Management: To create and manage your user account and authenticate your identity.
• Payment Processing: To process your one-time payment and any optional add-on purchases through Stripe.
• Delivering the Mediation Add-On: To schedule and conduct your live mediation session if you purchase this optional add-on, and to enable the assigned mediator to prepare for and document the session.
• Communications: To send you transactional emails including account verification, payment confirmation, plan completion notification, storage expiration reminders, and material updates to our Terms or this Policy.
• Service Improvement: To monitor and improve the performance, security, and functionality of the Website.

We do not sell, rent, or trade your personal information to third parties. We do not use your parenting plan data for any purpose other than providing the Service to you.

2.1 Legal Bases for Processing (UK/EU GDPR)

If you are located in the UK or the European Economic Area, we rely on the following legal bases under Article 6 of the UK/EU GDPR for the processing described above:

The builder does not request health or other special category information. Its free-text fields are limited to names and addresses, your preferred communication method, an exchange location, an extracurricular expense cap, and a life insurance amount; the communication and decision-making sections use fixed provisions. Please do not enter health or other special category information in any field. If you nevertheless do so because it is relevant to your arrangements, we process it only as part of your plan, on the basis of your explicit consent for information about you (Art. 9(2)(a)) and, for information about your Co-Parent or Children, because processing is necessary for the establishment, exercise, or defense of legal claims (Art. 9(2)(f)).

Where we rely on legitimate interests, you have the right to object at any time; see Section 7.2.

2.2 Information About Your Co-Parent and Other People

Your parenting plan will usually include personal data about your Co-Parent and your Children. We process that data only to prepare and store your parenting plan, on the legal bases described in Section 2.1, and, except as described below for the Mediation Add-On, we do not use it to contact those individuals or for any other purpose. Because it would involve disproportionate effort for us to provide privacy information directly to individuals we have no relationship with (Art. 14(5)(b) UK/EU GDPR), we rely on you to tell your Co-Parent that their information is being processed by Parenting Plan Pro and to direct them to this Policy. Your Co-Parent and any other individual whose data you enter have the rights described in Section 7 and may contact us directly at support@parentingplanpro.com; where we receive such a request we will verify the requester's identity and will not disclose your account details or the content of your plan to them without your consent or a legal basis to do so.

Contacting your Co-Parent for a Mediation Add-On session. There is one exception to the paragraph above. If you purchase the Mediation Add-On and give us your Co-Parent's email address so that they can take part, we email them at that address for two purposes only: to invite them to read and sign the consent-to-mediate form, and to send a one-time code confirming their email address when they open the invitation. We send them nothing else, and we do not use their address for marketing or for any other communication. The invitation identifies Parenting Plan Pro, states that you have booked a mediation session and provided their address, explains what we do with the information they give us, links to this Policy, and tells them how to contact us and exercise the rights described in Section 7. Your Co-Parent does not have to respond, and may ask us to delete their email address and the record of the invitation. For this contact we rely on our legitimate interest in arranging a session that by its nature requires both parents (Art. 6(1)(f) UK/EU GDPR), and we give your Co-Parent the information required by Article 14 at the point of first contact rather than relying on the disproportionate-effort exemption described above.

The signing record. For each person who signs the consent-to-mediate form, whether that is you or your Co-Parent, we keep a record of the name typed as a signature, the email address used, the selections made on the form, the version of the form text signed, the date and time of signing, and the IP address and device information at that moment. The record cannot be altered once saved. We keep it as evidence that the person agreed to take part, which we need in order to rely on that agreement and to support the mediator's confidentiality and neutrality if the session is later called into question (Art. 6(1)(f) UK/EU GDPR). Each person who signs can download a copy of their own signed form immediately afterwards and again later. These records are retained as stated in Section 4.1.

If you are a Co-Parent. If a plan containing information about you has been created and you object, you may contact us at support@parentingplanpro.com to exercise the rights in Section 7, and we will respond in accordance with applicable law. Because the account holder has a legitimate basis to prepare a parenting arrangement concerning you both, an objection alone does not entitle you to have their plan deleted, and we will not alter or provide another person's plan at your request. For safety reasons we will not confirm whether any particular person holds an account or disclose an account holder's plan, contact details, or location. We will comply with any court order that binds us.

3. Data Storage and Security

3.1 Where Your Data Is Stored

Your data is stored using Supabase, a cloud-based database and authentication platform, and an encrypted off-site copy of our system backups is stored with Backblaze B2. Both are located on servers in the United States. If you are accessing the Service from outside the United States, your information will be transferred to, stored, and processed in the United States, where we and our service providers are located. We take steps to ensure your data receives an adequate level of protection wherever it is processed.

International Transfers (UK/EU Users): If you are located in the UK or the EEA, your personal data will be transferred to and processed in the United States by our sub-processors (Supabase, Vercel, Stripe, Resend, Calendly, Cloudflare, Google, and Backblaze, each of which we contract with directly, as described in Section 6). We ensure such transfers are subject to appropriate safeguards, which may include reliance on the EU-US Data Privacy Framework and its UK extension (the UK-US Data Bridge), where the receiving party is certified, and/or Standard Contractual Clauses (SCCs) approved by the European Commission together with the UK's International Data Transfer Addendum, incorporated into our agreements with sub-processors. You may request a copy of the relevant safeguard by contacting us at support@parentingplanpro.com.

3.2 Security Measures

We implement the following security measures to protect your data:

• Encrypted connections (HTTPS/TLS) for all data in transit
• Encrypted database storage for data at rest
• Secure password hashing (passwords are never stored in plain text)
• Row-level security policies ensuring users can only access their own data
• Secure payment processing through Stripe (PCI DSS compliant)

While we take reasonable administrative, technical, and physical safeguards to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

4. Data Retention and Deletion

4.1 Retention Periods

We retain different categories of data for different periods. These retention periods reflect the storage limitation principle under Article 5(1)(e) of the UK/EU GDPR: we do not keep personal data for longer than necessary for the purposes for which it was collected.

4.2 Deletion Process

When your storage period expires, your account enters a grace period of seven (7) days during which your data is retained but editing access is restricted. During this time, you may download your completed documents or purchase extended storage to restore full access. After the grace period expires, your parenting plan data, form responses, and any generated documents are deleted from our live systems within 24 hours, and any generated parenting plan document is no longer retained or accessible through your account. If a mediation session is booked for your plan, deletion is delayed as described in Section 6.3 of our Website Terms of Service.

We maintain encrypted daily backups of underlying application data for disaster-recovery purposes on a rolling thirty (30) day basis. The backup is stored in a private storage location within the same Supabase project as our database, encrypted at rest by Supabase, and an encrypted copy of the same backup is held off site with Backblaze B2 in the United States. Both copies follow the same rolling thirty (30) day rotation, and older copies are deleted rather than archived, so no copy of deleted data survives beyond that period. The mediator's session notes described in Section 4.1 are excluded from these backups. Accordingly, residual copies of underlying data deleted from the live system may remain in a backup for up to thirty (30) additional days before being overwritten. Generated parenting plan PDF files are not separately copied into these backups; however, because a PDF is generated from the underlying plan data, it may technically be capable of being regenerated if a backup is restored for disaster recovery. Backups are not used for ordinary business purposes and are not restored except as necessary to recover from a system failure or similar technical incident. Deletion remains subject to any legal hold described in Section 12.

After your account is deleted, we retain only the minimum transaction and compliance records required for tax, accounting, or other legal purposes (your name, email address, and payment transaction reference), together with the record of any acceptance of the consent-to-mediate form described in Section 1.1, for up to seven (7) years. Consent records cannot be altered while they are retained, and are deleted at the end of that period unless subject to a legal hold under Section 12. These records are held separately, do not keep your account active, and do not contain your parenting plan content.

4.3 What Deletion Means

When we say data is deleted, we mean:

• Your parenting plan form data is removed from our database
• Your generated document is removed from our file storage
• Once your data has been deleted from the live system, it is no longer accessible through your account and will not be restored for ordinary use. Residual copies may remain temporarily in encrypted disaster-recovery backups as described in Section 4.2 and are overwritten on the ordinary thirty (30) day backup cycle
• Basic account and payment records are retained separately for legal and tax compliance as described in Section 4.1

5. Data Breach Notification

In the event of a security incident involving unauthorized access to, or disclosure of, your personal data, Parenting Plan Pro will notify you in accordance with applicable law. Where notification to you is required by law, we will notify you without undue delay, and in any event within the timeframe required by the law that applies to you, by email to the address associated with your account. We will notify the relevant regulators within the timeframes required by law.

UK/EU Notification: If the incident involves personal data of individuals in the UK or EU, we will, where required, notify the UK Information Commission, which operates as the Information Commissioner’s Office (ICO), and/or the relevant EU lead supervisory authority within 72 hours of becoming aware of the breach, in accordance with Article 33 of the UK/EU GDPR, and will notify affected individuals without undue delay where the breach is likely to result in a high risk to their rights and freedoms (Article 34).

Given the sensitive nature of the data processed through this Service, including custody arrangements and information about minor children, we treat any potential breach as a high-priority incident requiring immediate investigation.

Canada: Breaches of security safeguards involving personal information of Canadian users that create a real risk of significant harm are reported to the Office of the Privacy Commissioner of Canada and to affected individuals as soon as feasible, as required by PIPEDA, and, for Quebec residents, to the Commission d'accès à l'information where required by Quebec law.

Australia: Eligible data breaches involving personal information of Australian users are assessed and, where required, notified to the Office of the Australian Information Commissioner and to affected individuals in accordance with the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth).

United States: We notify affected individuals and, where required, state regulators and consumer reporting agencies in accordance with the breach-notification law of the state in which you reside.

6. Third-Party Data Sharing

We share your information with third-party service providers only as necessary to operate the Service:

Where required by the UK/EU GDPR, our arrangements with the providers we contract with directly are governed by data processing agreements consistent with Article 28, which impose confidentiality, security, and data-handling obligations on each. Google is a provider we contract with directly: mediation sessions and calendar entries are handled through a Google Workspace account held by Parenting Plan Pro, and Google's Cloud Data Processing Addendum applies to that account. Calendly creates the meeting link and calendar entry within that account. These providers may engage their own sub-processors (for example, data-center operators) only under contractual protections equivalent to those they owe us, and each publishes a current list of its sub-processors. Links to each provider's data processing agreement and sub-processor list are published in the processor appendix on our Website. We may add, change, or replace a provider in the ordinary course of operating the Service, and we update that appendix when we do. Changes to the list of providers, and to the sub-processors those providers themselves engage, are operational changes: they are not by themselves material changes to this Policy and do not trigger the thirty (30) day notice described in Section 11. Where a change of provider would materially alter how your personal data is handled, for example by moving it to a different country or expanding the categories of data disclosed, we will treat it as a material change and give notice under Section 11.

We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes.

Business transfers. If Parenting Plan Pro is involved in a merger, acquisition, financing, reorganization, or sale of all or part of its business or assets, your personal information may be transferred to the successor or acquirer as part of that transaction. Any successor will be bound by this Privacy Policy with respect to your personal information, and we will notify you by email and by notice on the Website before your personal information becomes subject to a different privacy policy.

We may disclose your information in response to valid legal process, or where we believe in good faith that disclosure is necessary to prevent imminent harm to a person, only as described in Section 12 (Legal Requests and Data Preservation).

7. Your Privacy Rights

7.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate personal information. You can also directly edit your parenting plan data through the Service at any time during your storage period.
• Deletion: You may request that we delete your personal information and account. Upon such a request, we will delete your account, parenting plan data, and generated documents in accordance with Section 4. Note that payment records may be retained for legal and tax compliance as described in Section 4.1.
• Data Portability: You may download your completed parenting plan as a PDF at any time during your storage period.
• Objection: You may object to the processing of your personal information in certain circumstances.

7.2 Additional Rights for UK and EU Users

If you are located in the United Kingdom or the European Economic Area, you have the following rights under the UK GDPR and/or EU GDPR, in addition to those listed in Section 7.1:

• Right of access (Art. 15): confirmation of whether we process your data, and a copy of it.
• Right to rectification (Art. 16): correction of inaccurate or incomplete data.
• Right to erasure (Art. 17): also known as the “right to be forgotten,” deletion of your data in certain circumstances.
• Right to restriction of processing (Art. 18): limit how we use your data while a dispute is resolved.
• Right to data portability (Art. 20): receive your data in a structured, commonly used, machine-readable format, or have it transmitted to another controller.
• Right to object (Art. 21): object to processing based on legitimate interests, including profiling.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
• Rights related to automated decision-making: we do not make decisions about you based solely on automated processing (including profiling) that produce legal or similarly significant effects. If this changes, we will provide appropriate safeguards, including the right to obtain human intervention and to contest the decision.
• Right to lodge a complaint with a supervisory authority: in the UK, this is the Information Commission, which operates as the Information Commissioner’s Office (ico.org.uk; telephone 0303 123 1113). In the EU, this is the supervisory authority of the member state where you live, work, or where the alleged infringement occurred.
• Right to complain directly to us: under section 164A of the Data Protection Act 2018 (inserted by the Data (Use and Access) Act 2025), you have the right to complain to us if you consider that we have infringed your rights under UK data protection law in connection with your personal data. You can make a complaint by emailing support@parentingplanpro.com. We will acknowledge receipt of your complaint within thirty (30) days of receiving it, take appropriate steps to respond to it without undue delay, including making enquiries into its subject matter, and inform you of the outcome of your complaint. Making a complaint to us does not affect your right to complain to the ICO at any time.

We will respond to requests from UK/EU users within one (1) month of receipt, extendable by a further two months for complex or numerous requests, as permitted under Article 12 of the UK/EU GDPR.

7.3 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect and how it is used, request deletion of your personal information, correct inaccurate personal information, and opt out of the sale or sharing of personal information (we do not sell or share personal information). To exercise these rights, contact us at support@parentingplanpro.com. We will not discriminate against you for exercising your California privacy rights.

7.4 Residents of Other US States

Residents of other US states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Texas, Oregon, Montana, Utah, and others) may have similar rights of access, correction, deletion, and portability, and the right to opt out of targeted advertising, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects. We extend the rights described in Section 7.1 to all US users regardless of the state in which they live, and we do not engage in targeted advertising, the sale of personal data, or such profiling. Where applicable state law gives you the right to appeal a decision on your request, you may do so by replying to our response; we will decide your appeal within forty-five (45) days and, if we deny it, tell you how to contact your state attorney general.

To exercise any of the rights above, please contact us at support@parentingplanpro.com. We will respond to your request within thirty (30) days or within the timeframe required by applicable law, whichever is shorter.

8. Children's Privacy

The Website and Service are intended for use by adults aged 18 and older. We do not knowingly collect personal information directly from children under 18. If you are under 18, do not use this Service.

While parenting plans created through the Service may contain information about minor children (such as names and dates of birth), this information is provided by the parent or legal guardian and is used solely for the purpose of generating the parenting plan document. You enter that information as the Child’s parent or legal guardian and, by doing so, consent on the Child’s behalf to its use for that purpose. Several US states treat personal information about a known child, and health information, as sensitive data; we process such information only with that consent and only to provide the Service. We do not use this information for any other purpose and do not share it with any third party except as necessary to provide the Service. We collect your Children's full names and dates of birth because courts, and the professionals to whom you may provide your plan, generally require them to identify the Children in the document.

UK/EU Children's Data: The age-verification and parental consent requirements in Article 8 of the UK/EU GDPR apply to information society services offered directly to children. Because the Service is intended for use by adults aged 18 and older and is not directed at or marketed to children, Article 8 does not apply to our collection of account information. Where your parenting plan includes personal data about your minor children, we process that data as described in Section 2 on the legal bases identified in Section 2.1, and treat it with particular care given its sensitivity.

If we become aware that we have inadvertently collected personal information directly from a child under 18, we will delete that information promptly. If you believe we may have such information, please contact us at support@parentingplanpro.com.

9. International Users

The Website and Service are operated from the United States. Your data is stored on US-based servers. If you are located outside the United States, your personal information will be transferred to and processed in the United States, which may have different data protection laws than your country of residence.

9.1 United Kingdom and European Union Users (UK GDPR / EU GDPR)

If you are located in the United Kingdom or the European Union:

• Data Controller: Parenting Plan Pro is the controller of your personal data.
• Legal Basis: we process your personal data on the legal bases described in Section 2.1.
• Your Rights: you have the rights described in Section 7.2, including the right to lodge a complaint with your local supervisory authority (the ICO in the UK, or your national data protection authority in the EU) and the right to complain directly to us.
• International Transfers: as described in Section 3.1, your data is transferred to and stored in the United States. Transfers from the UK/EEA to our US-based sub-processors are protected by the safeguards described in Section 3.1.
• Complaints to us: in addition to your right to complain to the ICO, you have a statutory right to complain directly to us about our handling of your personal data, and we have corresponding duties to acknowledge, investigate, and respond to your complaint, as described in Section 7.2.

9.2 Canadian Users (PIPEDA)

If you are located in Canada, we handle your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial legislation, including Quebec's Act respecting the protection of personal information in the private sector as amended by Law 25. You have the right to access and correct your personal information, to withdraw consent to its collection, use, or disclosure (subject to legal or contractual restrictions and reasonable notice), and to complain to the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d'accès à l'information. Your personal information is stored and processed outside Canada, in the United States, as described in Section 3.1, and may be accessible to the courts, law enforcement, and national security authorities of that jurisdiction. The Service is not currently offered to consumers residing in Quebec (see Section 20 of the Website Terms of Service); if Quebec law nevertheless applies to you, nothing in this Policy limits any right you have under it that cannot be waived.

9.3 Australian Users (Privacy Act 1988)

If you are located in Australia, we handle your personal information in accordance with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). You may request access to or correction of your personal information by contacting us at support@parentingplanpro.com, and you may complain to us and, if you are not satisfied with our response, to the Office of the Australian Information Commissioner (OAIC). We disclose your personal information to recipients located outside Australia, in the United States, as described in Section 3.1 (APP 8); those recipients are bound by contractual obligations that are, in our assessment, substantially similar to the APPs. We do not adopt, use, or disclose government-related identifiers, and we do not send direct marketing.

10. Email Communications

We send the following types of transactional emails, which are required for operation of the Service:

• Account verification
• Payment confirmation
• Plan completion notification
• Storage expiration reminders (approximately 7 days before expiry)
• Material updates to our Terms of Use, Website Terms of Service, or this Privacy Policy (at least 30 days before changes take effect)

We do not send marketing emails or newsletters. Your email address and first name are used solely for account management and service-related communications. Transactional emails do not contain your parenting plan or information about your Children or Co-Parent except if you invite your co-parent. Where an email provides access to a completed plan, it links to a login-protected page rather than directly to the document. Open and click tracking are disabled for these transactional emails.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. For material changes, we will provide notice by: (a) posting the updated Policy on the Website with a new effective date; and (b) sending an email notification to your registered email address at least thirty (30) days before the changes take effect.

Your continued use of the Website after the effective date of any changes constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must discontinue use of the Service before the effective date.

12. Legal Requests and Data Preservation

The information you enter into Parenting Plan Pro may become relevant to family-law proceedings involving you and your Co-Parent. This Section explains how we handle requests for that information from third parties, including your Co-Parent, their lawyer, courts, and government agencies, and how we preserve data when the law requires it.

Our policy. We do not voluntarily disclose your parenting plan data to anyone other than you. We disclose personal data to third parties in response to legal process only where we are legally compelled to do so, for example by a subpoena, court order, search warrant, or similar valid legal process issued by a court or authority with jurisdiction over Parenting Plan Pro, or where we believe in good faith that disclosure is necessary to prevent imminent harm to a person, including a child.

How we review requests. We review every request to confirm that it is valid, properly served, and legally binding on us, and we interpret requests narrowly. We object to, seek to narrow, or decline requests that are overbroad, that seek information the requesting party can obtain from the parties to the proceeding themselves, or that are not enforceable against us in the jurisdiction where we operate. Requests for user data must be issued by a court or authority with jurisdiction over us and served on us at the address in Section 13; we may seek reimbursement of the reasonable costs of compliance where permitted by law.

Notifying you. Unless we are prohibited by law or court order from doing so, or we believe notice would create a risk of harm to a person, we will notify you by email before disclosing your data in response to legal process so that you have an opportunity to object in the relevant court. Where we are legally prohibited from giving notice in advance, we will give notice when the prohibition ends, where permitted.

Preservation requests and legal holds. If we receive a valid preservation request, litigation-hold notice, or court order requiring us to preserve data, or if we reasonably anticipate litigation involving the data, we will suspend the scheduled deletion described in Section 4 for the data covered by the request for as long as the obligation applies (and, for a preservation request that is not accompanied by a court order, for an initial period of ninety (90) days, extendable on a renewed request). Data subject to a hold is retained in a restricted state, is not used for any other purpose, and is deleted when the hold ends. We will notify you of a hold on your data unless we are prohibited from doing so.

Your own records. If you are a party to a proceeding and need copies of your own data, you can download your plan at any time during your storage period and can request a copy of the personal data we hold about you under Section 7. Because your parenting plan is your own document, courts and opposing parties can ordinarily obtain it from you directly, and we encourage parties to a proceeding to exchange documents between themselves rather than seeking them from us.

Mediation records. The confidentiality of Mediation Add-On sessions is described in Section 3 of the Terms of Use and Legal Disclaimer. In response to any request for the mediator's notes or other records of a session, we will assert every mediation privilege and confidentiality protection available under applicable law and will not disclose them voluntarily. The mediator's notes are destroyed on the schedule set out in Section 4.1 unless they are subject to a hold under this Section. If someone other than the account holder asks us to confirm whether, or when, a particular session's notes were destroyed, we do not confirm or deny this absent a valid court order directed to us or the account holder's own request; where we are required to respond, we can confirm the fact and date of destruction from our internal records without producing the notes themselves, which by then no longer exist.

Court orders directed to us, and claims against us. An order between you and your Co-Parent does not by itself bind Parenting Plan Pro. We will comply with any order a court with jurisdiction issues to us, and doing so is not a breach of this Policy; unless prohibited, we will notify the account holder affected. If we are named in or reasonably anticipate a legal claim, by you or anyone else, we may retain and use the relevant personal data for as long as reasonably necessary to defend our legal rights, notwithstanding Section 4, and will treat it as subject to a legal hold.

13. Contact Us

If you have any questions about this Privacy Policy, your data, or wish to exercise your privacy rights, please contact us at:

Parenting Plan Pro

General enquiries, privacy, or data requests: support@parentingplanpro.com

Controller: Midnight Cortex, LLC, c/o Northwest Registered Agent, LLC, 5900 Balcones Drive, Suite 100, Austin, Texas 78731, United States

Legal process and preservation requests: Northwest Registered Agent, LLC, Registered Agent for Midnight Cortex, LLC, 5900 Balcones Drive, Suite 100, Austin, Texas 78731, or legal@parentingplanpro.com

Website: parentingplanpro.com