Privacy Policy

Parenting Plan Pro (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at parentingplanpro.com and use our services.

We understand that the information you provide when creating a parenting plan is highly sensitive and personal. We take the responsibility of handling this information seriously.

This Privacy Policy is incorporated by reference into our Terms of Use and Legal Disclaimer and our Website Terms of Service. Capitalised terms used but not defined here have the meanings given in those documents.

1. Information We Collect

1.1 Information You Provide

• Account Information: Your full name and email address, provided during registration.
• Parenting Plan Data: All information you enter into the parenting plan builder, which may include names, addresses, dates of birth, custody arrangements, schedules, financial information, healthcare details, and other family-related information for you, your co-parent, and your children.
• Payment Information: Payment transactions are processed by Stripe. We do not store your credit card number, CVV, or full payment details on our servers. We receive transaction confirmation and a payment reference from Stripe.

1.2 Information Collected Automatically

• Cookies: We use essential cookies to maintain your login session and authentication state. These are necessary for the website to function. We do not currently use analytics or marketing cookies. If that changes, we will update this Policy and obtain consent where required by law.
• Log Data: Our hosting provider (Vercel) may collect standard server log data including IP addresses, browser type, referring pages, and timestamps. This data is used for security monitoring and service reliability only.

2. How We Use Your Information

We use your information for the following purposes:

• Providing the Service: To create, store, and generate your parenting plan document.
• Account Management: To create and manage your user account and authenticate your identity.
• Payment Processing: To process your one-time payment and any optional add-on purchases through Stripe.
• Communications: To send you transactional emails including account verification, payment confirmation, plan completion notification, storage expiration reminders, and material updates to our Terms or this Policy.
• Service Improvement: To monitor and improve the performance, security, and functionality of the Website.

We do not sell, rent, or trade your personal information to third parties. We do not use your parenting plan data for any purpose other than providing the Service to you.

3. Data Storage and Security

3.1 Where Your Data Is Stored

Your data is stored using Supabase, a cloud-based database and authentication platform. Data is stored on servers located in the United States. If you are accessing the Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer. We take steps to ensure your data receives an adequate level of protection wherever it is processed.

3.2 Security Measures

We implement the following security measures to protect your data:

• Encrypted connections (HTTPS/TLS) for all data in transit
• Encrypted database storage for data at rest
• Secure password hashing (passwords are never stored in plain text)
• Row-level security policies ensuring users can only access their own data
• Secure payment processing through Stripe (PCI DSS compliant)

While we take reasonable administrative, technical, and physical safeguards to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

4. Data Retention and Deletion

4.1 Retention Periods

We retain different categories of data for different periods:

4.2 Deletion Process

When your storage period expires, your account enters a grace period of thirty (30) days during which your data is retained but editing access is restricted. During this time you may download your completed documents or purchase extended storage to restore full access. After the grace period expires, your parenting plan data, form responses, and any generated documents are permanently and irreversibly deleted from our systems within 24 hours.

Note: Basic account records (your name, email address, and payment transaction reference) may be retained separately for legal and tax compliance purposes for up to seven (7) years, even after your parenting plan data is deleted. These records do not contain your parenting plan content.

4.3 What Deletion Means

When we say data is “permanently deleted,” we mean:

• Your parenting plan form data is removed from our database
• Your generated document is removed from our file storage
• This data cannot be recovered or restored by us after deletion
• Basic account and payment records are retained separately for legal and tax compliance as described in Section 4.1

5. Data Breach Notification

In the event of a security incident involving unauthorized access to, or disclosure of, your personal data, Parenting Plan Pro will notify you in accordance with applicable law. Where required by law, we will provide notice within seventy-two (72) hours of becoming aware of the incident. Notification will be sent to the email address associated with your account and, where required, to the relevant regulatory authority.

Given the sensitive nature of the data processed through this Service, including custody arrangements and information about minor children, we treat any potential breach as a high-priority incident requiring immediate investigation.

6. Third-Party Data Sharing

We share your information with third-party service providers only as necessary to operate the Service:

We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes.

We may disclose your information if required to do so by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate personal information. You can also directly edit your parenting plan data through the Service at any time during your storage period.
• Deletion: You may request that we delete your personal information and account. Upon such a request, we will delete your account, parenting plan data, and generated documents in accordance with Section 4. Note that payment records may be retained for legal and tax compliance as described in Section 4.1.
• Data Portability: You may download your completed parenting plan as a PDF at any time during your storage period.
• Objection: You may object to processing of your personal information in certain circumstances.
• California Residents (CCPA/CPRA): If you are a California resident, you have the right to know what personal information we collect and how it is used, request deletion of your personal information, correct inaccurate personal information, and opt out of the sale or sharing of personal information (we do not sell or share personal information). To exercise these rights, contact us at support@parentingplanpro.com. We will not discriminate against you for exercising your California privacy rights.

To exercise any of the rights above, please contact us at support@parentingplanpro.com. We will respond to your request within thirty (30) days or within the timeframe required by applicable law, whichever is shorter.

8. Children’s Privacy

The Website and Service are intended for use by adults aged 18 and older. We do not knowingly collect personal information directly from children under 18. If you are under 18, do not use this Service.

While parenting plans created through the Service may contain information about minor children (such as names and dates of birth), this information is provided by the parent or legal guardian and is used solely for the purpose of generating the parenting plan document. We do not use this information for any other purpose and do not share it with any third party except as necessary to provide the Service.

If we become aware that we have inadvertently collected personal information directly from a child under 18 without verifiable parental consent, we will delete that information promptly. If you believe we may have such information, please contact us at support@parentingplanpro.com.

9. International Users

The Website and Service are operated from the United States. Your data is stored on US-based servers. If you are located outside the United States, your personal information will be transferred to and processed in the United States, which may have different data protection laws than your country of residence.

EU and UK Users (GDPR): If you are located in the European Union or United Kingdom, your personal data is processed on the legal basis of contract performance (to provide the Service you have requested) and, where applicable, legitimate interests. You have the rights described in Section 7, including the right to lodge a complaint with your local supervisory authority. Cross-border data transfers from the EU/UK to the US are made in reliance on applicable transfer mechanisms including standard contractual clauses where required.

Canadian Users (PIPEDA): If you are located in Canada, you have rights of access and correction under the Personal Information Protection and Electronic Documents Act. Contact us at support@parentingplanpro.com to exercise these rights.

Australian Users (Privacy Act 1988): If you are located in Australia, you have rights under the Australian Privacy Principles. You may request access to or correction of your personal information by contacting us at support@parentingplanpro.com.

10. Email Communications

We send the following types of transactional emails, which are required for operation of the Service:

• Account verification
• Payment confirmation
• Plan completion notification
• Storage expiration reminders (approximately 7 days before expiry)
• Material updates to our Terms of Use, Website Terms of Service, or this Privacy Policy (at least 30 days before changes take effect)

We do not send marketing emails or newsletters. Your email address is used solely for account management and service-related communications.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. For material changes, we will provide notice by: (a) posting the updated Policy on the Website with a new effective date; and (b) sending an email notification to your registered email address at least thirty (30) days before the changes take effect.

Your continued use of the Website after the effective date of any changes constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must discontinue use of the Service before the effective date.

12. Contact Us

If you have any questions about this Privacy Policy, your data, or wish to exercise your privacy rights, please contact us at:

Parenting Plan Pro

General enquiries, privacy, or data requests: support@parentingplanpro.com

Website: parentingplanpro.com